Feedback from previous guests about their experience.
86%
liked the hotel and would stay again
Authentic Ryokan experience
Exceptional service
Room comfort
Distance from slopes
8.6/10
Great
Rooms
8.8
Location
9.0
Service
9.0
Dining
7.5
Guest reviews
8.6/10
based on 4 reviews
9.5
9.5/10 based on 358 reviews
Andrew
United States,
December
2023
8.6/10
Staying at this traditional Japanese ryokan was a delightful experience. The beautiful tatami-floored room provided a quiet and comfortable retreat, perfect for relaxation. The service was top-notch with caring and attentive staff, going above and beyond to make our stay unforgettable. The location in the heart of the historical Onsen town, close to the Snow Monkey Park, added charm and convenience to our stay. The dining experience, while good overall, had a slight letdown with the cold American breakfast. However, the overall value for the price paid was excellent.
Rooms
9.0
Our traditional Japanese tatami-floored room was very quiet and comfortable.
Service
9.0
The service was excellent, with caring and attentive staff who made our stay fantastic.
Location
10.0
The hotel's location in the heart of the historical Onsen town, near the Snow Monkey Park, was picturesque and convenient.
Dining
7.0
The dining offerings were good, but the cold American breakfast was a disappointment.
Facilities
8.0
The ryokan offered a variety of facilities tailored to enhance our stay.
Mike
United States,
May
2023
8.6/10
I had a delightful stay at the hotel. The rooms were charming, sparkling clean, and very comfortable, making me feel very at ease. The service was top-notch, with the staff emailing me before my stay to arrange a pickup time from the station and guiding me through all the information about the ryokan over a cup of tea. The location was picturesque, especially in winter, surrounded by public onsens and close to attractions like the Jigokudani Yaen-Koen Park. The dining experience was traditional and filling. Overall, a great experience.
Rooms
9.0
The rooms were sparkling clean, very comfortable, and charming.
Service
9.0
The staff was incredibly helpful and attentive, providing tea in our room and detailed information about the ryokan during our stay.
Location
9.0
The location was amazing, especially during winter with beautiful snowfall, near public onsens and within walking distance to the monkey park.
Dining
8.0
The dining experience was traditional and satisfying.
Facilities
8.0
The facilities were nice and included a full Japanese food experience.
Ross
United Kingdom,
May
2023
8.0/10
The hotel was a great choice for a traditional Ryokan experience. The room, though clean and tidy, lacked a separate sitting area with western chairs which could have added more comfort. The service was exceptional, with a caring and attentive staff that went above and beyond to make our stay fantastic, offering convenient pick-ups and drop-offs. The location, though amazing for exploring the town and public baths, was a bit far from the slopes. The dining experience, while simple, left some room for improvement in terms of filling up guests. Overall, a pleasant and authentic stay with a few minor room for enhancement.
Rooms
8.0
The room provided a clean and tidy space for a Ryokan experience.
Service
9.0
The service was top-notch, with a very caring and attentive staff.
Location
8.0
The location was amazing in the heart of the historical Onsen town, perfect for exploring.
Dining
7.0
The dining experience, while satisfactory, could have been more filling for guests.
Facilities
8.0
The hotel offered clean and well-maintained facilities.
Authentic Ryokan experience
Room comfort
Peter
United Kingdom,
May
2023
8.8/10
The hotel offers a truly comfortable stay with a relaxing Traditional Japanese Ryokan atmosphere. The rooms are big, clean, and very quiet, preserving an excellent traditional feeling. The service is incredibly helpful, going above and beyond to assist guests. The location is amazing, especially for exploring the nearby attractions. The dining is authentic and worth experiencing. The facilities ensure a pleasant stay.
Rooms
9.0
The rooms were very quiet, comfortable, and with a relaxing Traditional Japanese Ryokan atmosphere.
Service
9.0
The staff were very accommodating and provided excellent assistance, making the stay truly enjoyable.
Location
9.0
The hotel is located at the far end of Shibu Onsen's main artery, close to Jigokudani Yaen-Koen Park. A picturesque location with easy access to local attractions.
Dining
8.0
The dining experience was very authentic and definitely worth the price paid.
Facilities
9.0
The facilities meet all the needs for a traditional and comfortable stay.
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